New Mexico CCD Issues Reminder on Theft and Loss Reporting — But Clarity Remains Elusive

Source: CCD, Industry Bulletin 25-03; March 5, 2025

The Cannabis Control Division (CCD) has issued a fresh industry bulletin reminding all licensees to report any theft, loss, or confiscation of product—and to do so fast. Operators have just 24 hours from the moment they become aware of the incident to notify CCD in writing.

Here’s what the CCD wants reported:

• Business name and license number

• Date, time, and location of the incident

• A full inventory list of what was stolen, lost, or confiscated

• Wholesale and retail values

• Supporting documentation like police reports or surveillance footage

• If seized by law enforcement, a completed Cannabis Seizure Questionnaire

Operators are also required to secure the premises before resuming business. That means fixing broken doors, replacing locks, and buttoning up access points with “comparable or more secure” materials.

The reporting rule is grounded in Section 16.8.2.8.M NMAC, which outlines the obligation to submit written notice for any attempted or actual theft, assault, break-in, or breach of security at a licensed premises.

But here’s where things get murky: while most operators have used the “Stolen” adjustment tag in BioTrack or other traceability systems to log thefts, CCD confirmed they aren’t actively monitoring those notes—at least not yet. In essence, they want a separate report emailed directly to CCD, outside of your usual track-and-trace workflow.

And when asked for more clarity on what exactly needs to be in the report or how it should be formatted, the CCD couldn’t give a solid answer—suggesting their SOP might still be a work in progress.

Until then, it’s on operators to keep tight internal documentation and proactively reach out to CCD when the unexpected hits.

To report theft or product loss, email:
📩 ccd.compliance@rld.nm.gov

Stay alert. Lock it down. And document everything.