Spot Checks: CCD Cracks Down on Inventory Compliance After BioTrack Outage

On June 3, 2025, New Mexico’s (CCD) issued Industry Bulletin 25-07 announcing a system-wide outage of BioTrack—the state-mandated track-and-trace platform. And while the power went out digitally, compliance expectations were anything but paused.

Signal Flare

The directive was clear: no transfers, no excuses, and paper records only until further notice. Licensees were ordered to maintain detailed manual logs for all inventory movement, as required under 16.8.2.40(L) NMAC, and to cease all transfers between cannabis establishments until BioTrack access is fully restored and retroactive data is entered. Once the system is back online, operators are expected to reconcile everything, line by line.

Spotlight

But here’s where it gets interesting: following the outage, multiple licensees reported surprise visits from CCD compliance officers—not just the usual clipboard-and-walkthrough stuff. This time, the state wanted one thing: proof that your BioTrack is in sync.

It’s a warning shot for operators who rely heavily on third-party POS systems or internal spreadsheets while letting BioTrack lag behind. The CCD doesn’t care what your internal dashboards say if your state-mandated database is a mess.

Key Takeaways:

• No transfers during the outage. Period.

• Manual records must be kept and reconciled after the system is restored.

• CCD is actively auditing BioTrack data against these records.

• Licensees should audit their inventory now, especially if using external systems.

• CCD is not playing nice this time. BioTrack is the Bible.

So clean up your books, sync your systems, and get your BioTrack house in order—because when the system comes back online, the state is watching. And this time, they’re not asking for explanations—they’re asking for proof.